Effective Date: 01 July 2025

Electrum (Mauritius) Ltd (“Electrum”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

We may collect the following categories of personal data:

a) Information you voluntarily provide:

  • Name, email address, phone number, company name, and message content (via contact forms or email communication)
  • Job title and business details (in the context of B2B inquiries or project discussions)

b) Automatically collected data:

  • IP address, browser type, operating system, referring URLs, and pages visited
  • Date and time of access, and geolocation (if enabled on your device)

c) Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance user experience and track website performance. You can adjust cookie preferences through your browser settings.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To respond to inquiries and provide customer support
  • To process service requests or business correspondence
  • To improve website functionality and user experience
  • To send business updates, service notices, or marketing communications (where consent has been provided)
  • To comply with legal obligations or enforce our terms of use

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing (GDPR Compliance)

For individuals subject to the GDPR, our legal bases for collecting and processing personal data include:

  • Consent: Where you have given clear permission (e.g., contact forms or email marketing opt-ins)
  • Contractual necessity: To fulfill our obligations when you request services
  • Legal obligations: To comply with applicable laws and regulations
  • Legitimate interest: For internal business administration, service improvement, or security

4. Data Sharing and Third Parties

We may share your data with internal teams and trusted third-party service providers who support our operations and help streamline our services. These may include:

  • Internal IT team
  • Email service provider
  • CRM provider
  • Analytics services (e.g., Google Analytics)

These providers are contractually bound to protect your data and only use it for the services we have requested.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

6. International Data Transfers

While we are based in Mauritius, some of our service providers may operate in countries outside your jurisdiction. We ensure that any cross-border transfers comply with relevant data protection laws and include appropriate safeguards.

7. Your Rights

You may have the following rights under data protection laws:

  • Access: Request access to the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing under certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Data portability: Request transfer of your data to another provider
  • Withdraw consent: Where applicable, withdraw your consent at any time

To exercise any of these rights, please contact us using the information below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against loss, misuse, unauthorized access, or disclosure.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

10. Links to Other Websites

Our website may contain links to external websites not controlled by Electrum. We are not responsible for the privacy practices or content of those third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Electrum (Mauritius) Ltd
Grewals Lane, Pailles – 11221
Republic of Mauritius
Email: info@electrum.mu
Phone: +(230) 290 9090